LONDONCOOLING.co.uk

Proud to now be affiliated with the educational hub. Schools and academies can search for us within their areas and know that we have the high standards expected of us on each and every install and service.

We have just been appointed as a Which? Trusted Trader!

This is a huge accomplishment and it acknoledges our excellence in our craft and our customer service. We are very proud to be recognised for our hard work.

  • All our technicians are trained and certified

    Current F-Gas regulations are there to keep us all safe. Our engineers are all fully qualified but most of all they are sensible.

  • Satisfaction guaranteed on every project

    We dont send the final bill until all work is tested and demonstrated to you. 

  • Multi skilled engineers to look after anything and everything.

    Our engineers have basic skills in electrical work and plumbing work to avoid any unforseen problems.

  • Residential and commercial services

    We have worked in hotels, office blocks and small park homes. We are small enough to care but big enough to cope.

Safety and Service, Always our Priority

Services

Installation

Installations from

£1200 inc VAT 

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Maintenance

Regular maintenance of heaters and air conditioners is important for your family's health and safety. 

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Design

Design is one of the most important aspects of any installation, get the design right and the rest is plain sailing.

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Please email info@londoncooling.co.uk

or call

01932 94 95 96


or text/whatsapp

07305263263

COMPLAINTS POLICY

The business always endeavours to provide the best service. However, on very rare occasions there may be times where a customer may not be completely satisfied. 

To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.

Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.



Business Complaint Procedure

On receipt of your complaint the business aims to respond within 5 days. 

The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.

In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.


The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to, you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.